Tailor-made maintenance contracts

In addition to the guarantee, NETIA proposes a number of maintenance contract formulas. NETIA maintenance services for the hardware and software it supplies and installs cover remote diagnosis and repair and, if required, on-site intervention. NETIA has a commitment to detect and correct any anomaly and ensure the system is in proper working order.

Apart from restoring its software, NETIA maintenance contracts offer a number of other options such as preventive maintenance (regular on-site visits to check that the system is running properly).

Depending on the contract chosen, the customer will have:

• A priority call number

• Immediate 24/7 assistance by phone

• Remote troubleshooting

• On-site troubleshooting within guaranteed deadlines

• New software updates for no extra charge

Not many customers want to cope with digitisation by themselves and prefer to have such close and regular collaboration with NETIA technicians. NETIA systems installed the world over are forever evolving with the release of new versions. Several new customers have recently joined the ranks of those who rely on NETIA: SBS (Australia), Isehara (Japan), Sporting News (USA), BBC (UK), RAI (Italy), Radio France (France)?